Centric Shoppingfeed looks back on a landmark 2025—marked by major advancements that reinforced its position as a leader in feed management, thanks to the perfect blend of human expertise and innovative technology.
Reinventing Marketplace Customer Service: Introducing Dialog Hub
In 2025, Centric Shoppingfeed launched Dialog Hub, a dedicated interface for managing customer messages across marketplaces. Tag conversations, assign tasks, track statuses in real time, and share documents with a single click—boosting both responsiveness and team collaboration.
With Dialog Hub, centralize your customer support to deliver a faster, clearer experience and increase customer satisfaction, even during peak seasons.
Stay responsive and communicate with customers worldwide.
Built with full flexibility in mind, Dialog Hub can be used as a standalone solution—no need to use our other services. The result? Less complexity, significant time savings, and an enhanced customer experience.
|
“We created Dialog Hub to reduce complexity, enhance control, and speed up marketplace customer service execution for our partners” |
|
2025 in figures: 21 marketplace integrations, 1,240 product developments
Here’s a snapshot of the progress and growth we've achieved throughout 2025.
New marketplaces that joined us this year:
|
|
|
This year also saw major migrations for three key marketplaces used by our clients: Fnac/Darty (Product), Amazon Seller (International), and Cdiscount (to Octopia).
Looking Ahead to 2026 and Beyond
Thank you to our partners, clients, and teams for a year filled with challenges met and innovations shared.
Thanks to your trust, Centric Shoppingfeed reached key milestones in 2025. In 2026, we look forward to continuing our mission: building a simpler, smarter, and more forward-thinking e-commerce ecosystem, together.
