When you want to develop your online sales, logistics and in particular, good management of deliveries, is a key element of success. For Mélanie Albiger, Country Manager at ShipStation France, it is even necessary to automate them. We met her to understand how ShipStation is responding to this issue.
What is ShipStation’s mission?
ShipStation is a multi-channel, multi-carrier order and delivery management platform. We process e-commerce logistics through more than 400 integrations with major marketplaces, e-commerce platforms, and carriers. We work in particular with Amazon, eBay, Cdiscount, Fnac, Prestashop, Shopify, WooCommerce, Chronopost, Colissimo, DPD, UPS, Mondial Relay, DHL, and soon, Lettre Suivie.
We serve internationally: the platform is available in France, the United Kingdom, North America, the APAC zone and Mexico. We ShipStation meets the needs of e-merchants around the world who wish to develop their business and offer an irreproachable delivery experience to their customers.
From a price point-of-view, we offer an unprecedented quality-price ratio on the start-up pack, which includes all the services an e-merchant needs to sell simply and efficiently.
What are the advantages for e-merchants?
The main objective is to enable our customers to automate key processes from order management to dispatch, so that they can focus on what matters most: Growing their business.
Thanks to our platform, e-merchants can connect all their online stores and ship to all their customers. We take care of connecting the carriers, creating automation rules, and making the presets. However, they retain full control to personalize their points of contact with customers and their media (follow-up emails, labels, delivery notes, etc.).
Merchants are spared time-consuming work and possible manual errors. And above all, they save considerable time to be able to better manage their stocks and take care of their customers, their teams, and their business.
How do you support your customers in setting up your services?
Each e-merchant is supported from the start by a dedicated Account Manager. They monitor the connection of online stores to the integration of carriers, the definition of rules and the first shipments.
Of course, we have dedicated customer support as well. Our France teams are also available daily for our customers by chat and telephone to ensure the proper functioning of their e-commerce.
Why choosing Shoppingfeed as a business partner?
Our common values bring us together! We believe in an e-commerce without barriers, where development opportunities are multiple. We are committed to helping and supporting companies in their projects, while simplifying e-commerce processes without compromising on excellence. Shoppingfeed brings real expertise in educating e-merchants on the latest e-commerce trends and innovations.
In this sense, our solutions are complementary and this alliance will be an asset for the merchants of the platform.
What is the biggest challenge for ShipStation?
Speaking of education, our priority is to demonstrate to e-merchants that in 2022 a delivery automation platform is not a luxury, but a necessity when you want to develop your business.
A multimodal platform that adapts to the issues and delivery processes of all e-merchants, in France and internationally? ShipStation does! Connecting your online store, benefiting from preferential rates with carriers, and personalizing the delivery experience without leaving the interface saves considerable time and energy for ShipStation customers.
Eleanor is the editor-in-chief at Designerly Magazine. She’s also a freelance web designer with a focus on customer experience. Eleanor lives in Philadelphia with her husband and dog, Bear.
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